Please find below our terms and conditions (“the Terms”) which apply to the use of the website (“the Website”).

The page is rather long so please bear with us. However, they are pretty standard and in place to protect our customers and exist to make your online shopping experience as easy and secure as possible.

By accessing this Website and/or placing an order with the Website, you are agreeing to accept the terms and conditions detailed on this page. From time to time, the terms and conditions may have to change without notice so please kindly check this page before ordering from our Website in case potential changes may affect you.

Should you have any questions about our terms and conditions we will be happy to answer them at

  1. General Information
  2. Liability
  3. Privacy
  4. Copyright
  5. Waiver
  6. Survival
  7. Entire Agreement
  8. Law
  9. #ShowUsYourSolovair Competition
  10. User Generated Content Policy - ShowUsYourSolovair
  11. Contacts and Complaints



This Website is owned and operated by NPS (Shoes) Ltd, 17 South Street, Wollaston, Northamptonshire, NN29 7RY. Registered VAT number 883 3893 73. The Terms apply between you and NPS (Shoes) Ltd when you purchase any item from the Website. We own both domains and

The Terms do not affect your statutory rights.

Your contract for purchases made through the Website is with NPS (Shoes) Ltd  and you undertake that all products ordered by you are for your own private and domestic use only and are not for resale.

From time to time, this Website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

You must be 18 years or over to use the Website If you are under 18 years you may only use this Website with the agreement and supervision of a parent or Guardian.

The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and

You agree not to impersonate any other person or entity. It is a crime to use a false name or an invalid credit card to place your order.

Every effort is made to keep stock levels updated, however, as every item is handmade, levels are subject to some fluctuation. Should an item sell out, you will be contacted as soon as possible to advise of the delay and offered an alternative if you do not wish to wait.


We do not accept liability for any errors and/or omissions contained in our Website and reserve the right to change information, prices, specifications and descriptions of listed products and services at any time and without notice.

In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, we shall make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question provided that you notify us of the problem in writing at the address stated in the confirmation email within 14 days of delivery of the goods plus return the goods to us, unless we inform you that return is not necessary. This provision does not affect your statutory rights.

We will make every effort to deliver Goods within a reasonable time from the date of your Order and to comply with our obligations under these Terms, but we cannot be held responsible for delays or failures due to adverse weather, traffic delays, mechanical breakdowns, governmental actions or other circumstances beyond our control.

We have taken every measure to prevent Internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the event of a breach in our computer systems.

We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.

We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.

All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.


NPS (Shoes) Ltd. are totally committed to protecting the privacy of our visitors and customers. We will not pass on personal information to any third party for marketing purposes.

We will never ask for personal details via email. If you receive an unsolicited email asking you for your log in details, please contact us here.

We use encryption to safeguard your credit card information and only accept orders from web browsers that permit communication through Secure Socket Layer (SSL) technology - this means you cannot inadvertently place an order through an unsecured connection. Most web browsers above version 3 support this security.

NPS (Shoes) Ltd. is the owner of all the content, graphics and images used on the Website. You are not permitted to duplicate, broadcast, distribute, download, store, publically display, alter the content of the Website in any way for any other purpose without the written prior permission by NPS (Shoes) Ltd.


No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.


Each provision of the Terms shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.


These Terms govern our relationship with you. Any changes to these Terms must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what NPS (Shoes) Ltd. and you are expected to do. You confirm that, in agreeing to accept the Terms, you have not relied on any representation save insofar as the same has expressly been made a term of these Terms  and you agree that you shall have no remedy in respect of any representation. Your statutory rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.


The Terms and Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.

#Showusyoursolovair Competition

Conditions of Entry

1. This prize draw (the “Promotion”) is not open to NPS Shoes Ltd. employees and agents.

2. Entrants must be aged 18 years or over at the time of entry. Proof of eligibility must be provided upon request. By entering the Promotion you are deemed to accept and be bound by these terms and conditions.

3. The Promotion is free to enter and entrants can enter by using the hashtag #showusyoursolovair on Instagram. See our User Generated Content policy below.

4. The Promotion will close on 31st March 2017.

5. The 1st prize is a pair of Solovair shoes or boots. We cannot guarantee we will have your preferred style or size in stock at time of announcement. We will endeavour to make you a pair in a suitable time-frame or offer you a suitable substitute. No cash alternative can be offered. The 11 runners-up will receive a 20% discount. The winners will be selected at random by an independent judge from all eligible entries, held on 31st March. The winner(s) will be notified with a direct message via Instagram from @npssolovair within one week of this date and will be given details of how to accept their prize. Failure by the winner(s) to accept the prize in the manner specified within one week of the Instragram communication will make any claim invalid and NPS Shoes Ltd. will then select another winner (again selected randomly in a draw) from all remaining eligible entries who will be contacted as above

6. The promotion cannot be used in conjunction with any other discount or promotion.

7. In the event of a return of goods purchased using the card, refunds will be credited for original amount paid and to the original method of payment.

8. Discount does not apply to the shipping fee.


What’s it all about

The decision behind our hashtag #showusyoursolovair is we appreciate how much you guys are helping us continue our history as one of the very last and genuine British-made footwear manufacturers. You are part of our survival and we (NPS Shoes Ltd and our associated websites for our brands Solovair ® and NPS ®) want to celebrate your support and share photos of yourself wearing Solovair.

As part of our #showusyoursolovair campaign we will have a dedicated page on our website to celebrate your shared photos and individuality. By taking a Photo of you and your Solovairs, tagging it #showusyoursolovair, and sharing it on Instagram ™, Twitter ™ or Facebook ™, we will be able to find your Photos by searching for our created hashtag and will then chose and share the photo on our website.

Consent and formalities

Here’s where we get serious but this bit is to protect you and to be totally upfront about how your data will be used. By using the hashtag #showusyoursolovair, you acknowledge and give your consent for NPS Shoes Ltd that your photo(s) and your social handle and/or comment(s) may be used by NPS Shoes Ltd, including our associated websites including and where possible linking through to the product pages of footwear you are wearing. Though we do not usually favour such impersonal methods it is unrealistic for us to personally contact each individual for which we do apologise in advance.

How Photos will be Picked

NPS Shoes Ltd will select Photos at its absolute discretion. For avoidance of doubt, NPS Shoes Ltd is under no obligation to use Photos submitted.

We can tell you what will not be selected:

  • We will not be able to use any photos that infringe the rights of a third party (e.g. copyrighted and trade-marked material).
  • Play nice - harmful, threatening or violent, harassing, abusive, offensive, inflammatory, discriminatory, profane or anything considered to be bullying is out.
  • Play safe – do not disclose any personal information that would be considered private or confidential.
  • Play clean – do not post any explicit or indecent content.

We want our customers to feel confident and comfortable as to what happens when you submit, post, or otherwise make available images, photographs, videos, text, messages, social handles and comments (“User Content”) on social media websites namely: Instagram ™, Twitter ™ and Facebook ™.

How your Photo will be Treated

Your Photo will be treated as non-proprietary and non-confidential.  By submitting your Photo you retain your rights in that Photo and warrant that the Photo is your creation and does not violate any applicable laws or regulations.  By submitting a Photo you hereby grant to NPS Shoes Ltd a perpetual, irrevocable, worldwide, non-exclusive, royalty-free licence (with the right to sub-licence) to use, edit, alter, reproduce, translate, publish and/or distribute the Photos and/or incorporate it in other works on the NPS Shoes Ltd Websites or in other products or services available through the Websites (the Websites and the products and services collectively referred to as the “Services”) using any and all media or distribution methods (now known or later developed).  You understand that this licence means your Photo may be made available by NPS Shoes Ltd globally on the Services and that other users of the Services (individuals and companies) can also share and make your Photos available on social media platforms or other services.  More, particularly a user can share a Photo directly from the Gallery on other social platforms including Pinterest, Twitter and if they are accessing the Gallery on their mobile device to WhatsApp.  If you do not want to grant the permissions set out above then please do not submit or share your Photos with the associated hashtag #showusyoursolovair.

You also acknowledge that your Submissions will not be returned and NPS Shoes Ltd may use your Submissions, and any ideas, concepts or know-how contained therein, without payment of money or any other form of consideration, for any purpose including advertising, promotional, marketing, publicity, trade or commercial purposes, without attribution, and without the requirement of any permission from or payment to you or to any other person or entity.

By submitting your Photos you are warranting that you have the right to grant the licence described above. Without wanting to get personal, you further promise that you are at least 18 years old and that you agree your photo, social media handle and any associated caption will be considered a “submission” and that you agree to all the terms of our User Generated Content Policy. If the Photo features other people you must have their permission and consent to allow NPS Shoes Ltd and other users of the Services to use the Photos. To the extent permitted by law, you also agree to waive your moral rights in relation to any Photos submitted.
Third Party Sites

Instagram ™, Twitter ™, and other similar social media forums are registered trademarks of their respective companies and not affiliated with NPS Shoes Ltd.  Any submission via these or other similar social media sites are subject to all ruled and regulations of such sites.

You agree not to engage in or assist or encourage others to engage in User Content that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, pornographic, libellous, invasive of another’s privacy, hateful, or racially, ethnically or otherwise objectionable; you do not have a right to make available under any law or under contractual or fiduciary relationships; is known by you to be false, inaccurate or misleading; you were compensated for or granted any consideration by any third party; contains restricted or hidden content; or infringes any patent, trademark, trade secret, copyright, right of publicity or other proprietary rights of any party.

If you want your Photo removed

We have no control over content shared on  third party sites so will not be able to remove content that you have posted on, for example Instagram ™, Twitter ™ or Facebook ™. If you wish to report a Photo on such a site you must do this directly. However, if you see a Photo on our website that you feel is inappropriate, offensive or is violating someone’s legal rights (for example, copyright or trademark infringement) then you can report the Photo by sending an email to  Once an email report is received, NPS Shoes Ltd will remove the Photo in question whilst they investigate further.

Any further questions?

Please feel free to contact us on


For any queries regarding our Website or should you wish to raise a complaint please email us here